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The Challenge: Go Workplace Training
Like a lot of fast growing training organisations, Go Workplace Training were struggling to keep on top of their course schedule with all of their booking coordinators sharing the same Excel-based course schedule.
They had two choices – put on more staff and compound the Excel-sharing issue or implement a database solution.
GoalMaker Software solutions were engaged to provide a custom solution that replaced their current system with a more efficient system and integrated with their existing MYOB accounting software.
We created a comprehensive course scheduling system which managed the entire process from handing a course booking enquiry and scheduling instructors through to invoicing the client. The system was also enhanced mid-development to allow for multiple branches due to the opening of a Perth branch.
Go Workplace Training went from looking at expanding administration staff and premises to having existing staff with time on their hands due to the efficiencies of the new system.
We designed a comprehensive and flexible Booking Enquiry screen which means:
- Training coordinators can now not only view currently scheduled courses but also any other possible dates for the selected course taking into account instructor availability.
- Instructors are automatically flagged as unavailable when they have RDOs or are on leave.
- New courses and bookings can be created from the Booking Enquiry screen with a couple of clicks.
- Customers can be emailed lists of possible dates.
Higher Quality Service Provision
We created a detailed customer and course management system, which now means Go Workplace Training can:
- Keep details on Clients such as contact and course history by employee.
- Manage Instructor information including availability and training certifications.
- Easily manage the emailing of key pre-course information to students.
With our custom GSS Training Management Solution now up and running, Go Workplace Training are saving time and money. They are also equipped to tackle the challenges of the future.
Do You Need a Better Way?
Comprising state-of-the-art databases with multi-user functionality, this powerful and elegant system can do the same for your agency.
Contact GoalMaker Software Solutions today for a no obligation consultation using the contact form to the right.