Western Choices Flooring is a business based in Hoppers Crossing that buys, stocks and sells carpet and floor coverings. Their standard accounting software did not keep track of a lot of the detail relevant to their industry.
It was crucially important for the business to keep a tight lid on stock, with products such as carpets being bought by the roll and sold by the metre, and one product batch (called a dye lot) being slightly different to the next. They also had the task of assigning contractors such as carpet layers to install products at the buyers premises.
They needed an integrated software system that would assist them to improve stock control, create efficiencies and improve customer service.